About
Us
Spirit of Cyprus is a trading division of Spirit of Travel Ltd.
Registered in England No. 3847103. Address: 21 East Street, Epsom, Surrey KT17 1BD.
Reservations
Confirmation of reservations is subject to availability at
the time of booking and appropriate payment being received
at our offices and in all cases are subject to acceptance
of the following Terms and Conditions:
Receipt of payment by credit card, direct bank transfer or
any other arrangement mutually agreed constitutes acceptance
of our booking conditions. The person making the booking must
be 18 years of age or over and in the event that all members
of the party travelling are under 18 it is necessary to seek
prior acceptance of the booking from the accommodation involved.
Insurance
As a condition of booking it is required that clients take
out recommended holiday insurance or arrange a policy themselves
providing comparable or greater cover under all sections.
Recommended insurance is considered to provide adequate cover
for normal requirements and it is a client’s responsibility
to arrange any additional cover that may be required. It is
strongly recommended that insurance is taken out at the time
of booking.
Payment
When making a booking LESS THAN 8 WEEKS/56 DAYS prior to the
departure FULL PAYMENT is required at the time of booking.
When making a booking MORE THAN 8 WEEKS/56 DAYS prior to departure
a deposit of 30% OF THE TOTAL BOOKING VALUE is payable at
time of booking.
The balance in full must be paid no later than 8 weeks before
departure. In the event of payment not being received in full
by the due date we reserve the right to cancel arrangements
made and levy charges as in the "Cancellation" section below.
ALL CREDIT CARD PAYMENTS ARE SURCHARGED AT 2% UNLESS OTHERWISE
SPECIFICALLY STATED.
If You Wish To Alter a Booking
We will do our best to help. An administration fee of £15
per person may be levied for each alteration made. If you
wish to alter a booking within 6 weeks of departure, cancellation
charges could apply.
Cancellation
If a booking or part thereof is cancelled, we must receive
written advice of the cancellation signed, wherever possible,
by the lead person and the following charges will then apply:
More
than 42 days prior to departure Deposit
42 – 29 days prior to departure 50%
28 – 15 days prior to departure 70%
14 days or less prior to departure 100%
It may be possible to make a claim under any insurance policy
arranged subject to the terms of the policy.
Car
Hire
We act only as introductory agents and shall not be held liable
for any loss, damage or injury howsoever caused. The contract
is with the hire company operator whose terms and conditions
are detailed on the contract signed on collection of the vehicle.
Descriptions
Our descriptions are prepared in good faith, often many months
in advance, and believed to be correct at the time of publication.
There may be occasions when an advertised facility is not
available but as we do not own or manage the hotels or apartments
featured, we have no direct control over the day to day running
of the property. Certain facilities may require refurbishment
or maintenance, e.g. swimming pools, and amenities or activities
can be cancelled or curtailed due to lack of demand or weather
conditions. Whilst we will notify any changes wherever possible,
we cannot accept liability for the unavailability, temporary
or permanent, of any facility not under our direct control.
If We Have To Alter Arrangements
Every effort is made to maintain arrangements as
advertised but, because they are planned many months in advance,
changes may occur for reasons which are totally beyond our
control. We reserve the right to substitute alternative accommodation
of the same or superior standard in the same resort should
this become unavoidable. Occasionally it may only be possible
to offer alternatives of a lower standard or in a different
resort in which case compensation may be offered. You have
the choice of accepting the change and any compensation offered
or cancelling the accommodation booking and receiving a full
refund in respect of accommodation unoccupied without incurring
any cancellation charges. We do not accept liability for any
consequential losses relating to travel or other services
provided by other suppliers.
Accommodation
The accommodation is reserved exclusively for the persons
named or numbered in the booking. Unauthorised occupancy can
lead to the whole party being forced to leave the accommodation
immediately. In these circumstances re-accommodation is at
the additional expense of the client.
Certain standards of behaviour are expected by the various
local communities and clients are requested to observe them.
We reserve the right to terminate without compensation the
holiday tenancy of any client(s) whose behaviour is causing
annoyance or damage to property or persons whether employees,
other clients or apartment owners.
Problems and Complaints
In the event of a problem or complaint, this should be brought
to the immediate notice of our agent or supplier of the accommodation
or service whose name and address are shown on our holiday
documentation.
This gives the Hotelier or Supplier concerned the opportunity
to resolve any problem on the spot and minimise any inconvenience.
Most problems are quickly resolved, however, should a problem
persist or it is felt necessary to pursue the matter further,
or seek compensation, then it is essential that full details
are notified to the Supplier in writing and a copy retained.
In the unusual event of a problem remaining unresolved on
return to the UK and providing that the correct procedures
have been followed, full details together with a copy of the
written complaint to the Supplier and/or our Overseas Agent
should be received at our Head Office not later than 28 days
after the date of return to the UK. We will make the necessary
enquiries and, whenever possible, respond fully within 28
days.
Overseas Hoteliers and Suppliers frequently refuse to entertain
any complaints not properly notified in writing at the time
and failure to follow the above procedures makes it difficult
or impossible for us to pursue the matter or secure compensation
where appropriate at a later date.
The Company does not accept any liability where our complaint
procedures have not been observed or full written details
are not received at our UK offices.
Disputes and Limits of Our Liability
In the event of any dispute concerning standards of accommodation
or services our liability shall not exceed 150% of the cost
of the accommodation and/or services provided. (Personal injury
and death excluded).
We accept no liability for the actions of those concerned
with any aspect of holiday arrangements who are not employed
by us and over whom we have no direct control.
We accept no liability for consequential losses relating to
travel or other arrangements made with other parties.
Please note that if any part of these booking conditions are
found to be invalid or unenforceable, then the remainder of
these booking conditions will not be affected but will remain
valid and enforceable. All disputes will be governed by English
Law and are subject to the exclusive jurisdiction of the English
Courts.
Passports
and Visas
A valid ten-year passport is required for entry into Cyprus.
Number
of Nights in the Accommodation
The date from which the accommodation is reserved and the
number of nights for which it has been booked are shown in
the travel documentation. Our properties and hotels are usually made available
at varying times between 13.00 and 17.00 hours on the day
from which the reservation has been made. It is standard practice
for accommodation to be vacated between 10.00 hours and midday.
Damage and Breakages
Clients are responsible for the costs of rectifying any damage
or deficiency arising from their occupancy. It is important therefore, that
any damage or deficiency noted on arrival is brought to the
attention of the owner/agent as soon as possible.
Safety Standards
Standards of safety and hygiene are those of the host country
and on occasions may fall short of standards expected in the
UK. The monitoring and enforcement of local regulations is
the responsibility of overseas authorities and suppliers.
It is important that clients take all reasonable precautions
to protect themselves whilst abroad. Clients are strongly
advised to locate fire exits, check the depth of swimming
pools where not indicated, if this could cause problems and
satisfy themselves of the suitability of items such as high
chairs and cots before use.
Resort Development
Building work and development is as common overseas as it
is in the UK. Although you are on holiday, your chosen destination
is not, - normal life continues and this may include the noise
and inconvenience of traffic (above and underground) building
or roadwork's. Where we are aware of any such work which could
seriously affect the enjoyment of a holiday, we will notify
this as soon as possible.
Resort Representation
Our object is to provide as much factual information as possible,
concerning accommodation and facilities to enable clients
to make an informed choice. It should be noted that, pictures
of hotel and apartment interiors represent the general style,
size decor and furnishings, but these may vary, wholly or
in part from room to room. As such all pictures are ‘typical
interiors’ only.
Air Conditioning/Heating.
Periods of operation are at the
discretion of the owner and cannot be guaranteed.
And finally......
Most people take foreign holidays seeking sunshine, the chance
to see different countries, meet different people and experience
a different way of life. In fact the pace of life is sometimes
slower, the people have different attitudes and priorities,
food and mealtimes may differ from the UK, shopping hours
and work patterns are different and public services can be
less reliable.
Insects such as Ants and Cockroaches thrive in warmer climates
and whilst harmless they can be a nuisance though easily eradicated
if brought to the attention of maids or owners/agents. Disruption
of electricity and water supplies is not uncommon in some
areas and much use is made of solar panels for heating,
lack of sunshine or heavy usage at some times of the day may
result in water not being as hot as desirable. Again this
is a feature of the country as is the apparent lack of urgency
in repair work on occasions.
We are the guests in a foreign land and cannot expect them
to alter attitudes or habits of a lifetime to suit us, please
be patient.
